Refund & Cancellation

01Overview

This policy applies to payments made for the “Claude తో Digital Marketing” 7-day live online course (the “Course”) offered by Pandiri Digital Marketing Private Limited (“DMAT Academy”) on claude.dmat.in. Because the Course is a live digital service where class access, recordings and resources are given as soon as the batch begins, our refund rules depend on whether your batch has started.

02Cancellation before the batch starts

If you change your mind after paying, you can cancel your enrolment any time before the first live class of your batch (Monday, 8:00 PM IST) and receive a full refund. Just send us a request as explained in section 06. Once refunded, your access to the WhatsApp group and course resources will be removed.

03After the batch has started

Once your batch has started, no refund is possible, because the live classes, doubt sessions, recordings (2-year access), prompts and resource packs are delivered and accessible to you immediately. This applies even if you:

• Change your mind, or feel the Course is not what you expected.
• Miss live classes (recordings are provided for every class).
• Face internet, device or personal issues on your side.
• Have trouble with, or costs from, third-party tools (Claude, Google, Meta, etc.).
• Do not get the income, clients or job results you hoped for (we never guarantee these).
• Are removed from the Course for breaking our Terms & Conditions (spam, abuse, sharing content).

If you face any problem during the Course, please message us — we will do our best to help you complete it.

04Payment errors — always refunded

• Duplicate payment: if you are charged twice for the same enrolment, the extra amount is refunded in full.
• Failed payment: if money is debited but the payment shows as failed, it is usually auto-reversed by your bank / Razorpay within 5–7 working days. If not, contact us with proof and we will help.
• Wrong amount: if you were charged more than the price shown, the difference is refunded.

05If we cancel or change a batch

If DMAT Academy cancels or postpones a batch before it starts, you can choose to join the next available batch or receive a 100% refund. If a single class is rescheduled for unavoidable reasons, the class will be held later or the recording will be shared — this is not a cancellation and does not qualify for a refund.

06How to request a refund

1. Send a message on WhatsApp to +91 70938 76282 or email contact@dmat.in.
2. Include your name, registered phone/email, Razorpay Payment ID (starts with “pay_”, found in your payment email/SMS), and the reason.
3. We will acknowledge your request within 48 hours and confirm whether it is approved.

07Refund timeline & method

Approved refunds are initiated within 2 working days and are credited to the same payment method you used (UPI, card, bank account or wallet) through Razorpay, usually within 5–7 working days. Bank processing times may vary. We cannot refund to a different account or in cash.

08Chargebacks

If you have any payment issue, please contact us first — most issues are solved within a day. Raising a chargeback or dispute with your bank for a valid, delivered enrolment may lead to suspension of course access. We will share delivery proof (enrolment, group access, class attendance and recordings) with the bank or Razorpay when required.

09Other programs

This policy applies only to the 7-day Course. Any other program or product you buy from DMAT Academy (for example, advanced courses offered at the end of the Course) is covered by its own refund policy shown at the time of purchase.

10Contact

For refund or cancellation help, contact: